Customer is King at Paia Inn Hotel
On
by baskin-design
By Cheryl Chee Tsutsumi, Honolulu Star Advertiser
(original print date: July 25, 2009)
The words “Semi-Boss” are engraved on the blue-and-silver name tag that Michael Baskin wears to work every day. Chat with the genial proprietor of the Paia Inn Hotel and he’ll be happy to share the story behind that curious title.
When he was growing up in the Caribbean, his parents owned a 24-room hotel called Baskin in the Sun. His dad, Alan, wore a similar name tag.
“Guests would notice it and say, ‘Semi-Boss? I don’t understand. Who’s the boss?'” Baskin recalled. “He would point to them and say, ‘You are. You’re the boss.’ My dad was very customer service-oriented. He listened to guests and always made them feel special.” Read more